All of our pottery is handmade with love in NC and we want you to love your new pottery too!
You may return any unused standard in-stock item for a full refund, minus shipping charges, if it is not what you wanted, within 7 days of receipt. When returning any item please use the same packing materials, so that the piece is received back in the same condition that you received it.
We accept returns for refund or store credit within 14 days of receipt. Please note, shipping charges are non-refundable. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Julie Berkowitz Ceramics is not responsible for any damage or loss that occurs when return shipping, so we strongly encourage you to pack the items well and ship via a trusted carrier.
Additional non-returnable items:
- Gift cards
- Downloadable software products
We begin work to create your items shortly after your order is placed. As a result, once an order is placed and items go into production, any modification or cancellation of the order may result in no or only a partial refund of amounts already paid at Julie Berkowitz Ceramics sole discretion.
We do our best to pack each item purchased with care. In the rare event you receive an item broken or otherwise damaged in shipment, please contact us via email within five days of receipt with a digital photo of the packaging and broken item. We will handle the claim with the shipping carrier and arrange sending a replacement out to you at no additional cost as soon as possible